Frequently Asked Questions

Custom Orders

How do I place a custom order?

Simply visit our Custom Orders page and fill in the details of what you'd like. We'll be in touch to confirm your order and design.

How long does a custom order take?

Custom orders typically take 5–10 business days to handcraft and prepare for dispatch. We'll keep you updated throughout the process.

Can I see a proof before my order is made?

Yes! For most custom orders we'll send you a digital proof for approval before we begin crafting your piece.

What if I'm not happy with my design?

We want you to love your order. If you're not happy with the proof, we'll work with you to make adjustments until it's perfect.

Shipping

Where do you ship to?

We currently ship Australia-wide. International shipping may be available — please contact us to enquire.

How long does shipping take?

Standard shipping within Australia takes 3–7 business days after dispatch. Express options may be available at checkout.

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via email so you can follow your parcel every step of the way.

Returns & Refunds

Do you accept returns?

Due to the handcrafted and personalised nature of our products, we're unable to accept returns for change of mind. However, if your item arrives damaged or faulty, please contact us within 7 days and we'll make it right.

My order arrived damaged — what do I do?

We're so sorry to hear that! Please email us at hello@bhcreationsbymel.com with your order number and photos of the damage, and we'll sort it out for you promptly.

General

How do I contact you?

You can reach us via the Contact page or email us directly at hello@bhcreationsbymel.com. We aim to respond within 1–2 business days.